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We at Castlegate Fish Bar aim to bring all of our customers the very best value for money, services and food around Nottinghamshire. Give us feedback.
Value for Money
so..every time i order from you
something is wrong. Today was no
chicken burger in the bag...no
peri salt on peri peri chips. no
mayo. You are getting worse. we
order from you because you have a
varied menu but for gods sake
will you get it right. you
offered to send the burger but in
your time!!!! it should go to
the top of the list!!!!
Poor Web site changing and
tracking order don't work its a
shame because food is good
This has become great take out
for my family going to use Castle
Gate fish bar more for there
great service and quality food
Amazing quality food! Would
definitely order again :)
Reply : Thank you for the feed back.
Thank you. Definitely use again.
Reply : Thanks for the feed back
Always great food and lots of it!
Reply : Thanks for the feed , much appreciated.
Excellent fish bar in Newark
Reply : Thank ls for the feed,
Expensive and nacho cheese is so
Reply : Really sorry, give us a call and we will take a look and sort this out. Thanks. Let us know if there is anything we can do.
Enjoyed thanks, will return
Excellent customer service and
Hi. Food is normally OK.
Something is ALWAYS missing from
the order and the food is never
delivered in the time the website
says. I begrudge paying a £5
delivery charge when I spend more
than £30 each time I order
Reply : Really sorry to here that we missed something, please give us a call and will get this resolved. The delivery charge is due to longer distance ( ng23 postcodes) from our restaurant and it normally take is 40mins in total for the trip and we have always tray to maintain the fair value for the delivery fee. Look forward to serving you soon.
We have not received our food yet
but the app says we have. Also we
have been waiting now for more
than 1hr 20mins. We order from
here all the time because my
children love the food so it’s
disappointing - the same happened
last week too.
Reply : Really sorry, for some reason we didn't get the receipt automatically which we normally receive when you order. Had to manually find order and we will sort this out quickly. Sorry for the delay.
Good value for money
Shame our delivery was 40 minutes
late so our food was lukewarm
which was a pity since we have
eaten food from here before but
Payment method fixed, yay!
Payment method fixed, yay!
delivery driver was very alert
and found me with directions
App said 25 mins for delivery, we
actually waited over an hour and
a half, then my salad was
missing, and no salad on the
Great food, great service.
Reply : Thank you for review and we appreciate and value the time you have taken to give us the feed back. look forward to serving you again.
Very nice quality fish bar with
different variety of foods
available in one place.
We started using this place a few
weeks ago and love the food
Reply : Thanks for the great feed back and we will try our best to give everyone the great food experience. Thanks again.